Refund policy
Free returning!
If you are not satisfied with an item(s), you can return it/them within 30 days
HOW DO I RETURN MY ORDER?
1. REGISTER
Register your return. Enter your details to create a return label.
2. PACK
Place the item(s) you would like to return including the delivery note, back in the bag you received them in or any other solid bag or carton box. Don't forget to remove the old shipping label!
3. SEND
Take it to your preferred drop off point within 5 workdays or wait for your pick up.
4. REFUND OR EXCHANGE
As soon as our distribution center has received your return, you will receive within 14 working days a refund to the relevant bank or credit card company. Or a customized invoice.
PROCESSING YOUR RETURN
If you are not satisfied with an item(s), you can return it/them within 30 days on the condition that the item(s) are returned in good condition. This means that the articles cannot be damaged, dirty or have been modified or worn, and that all the labels are still attached.
Register your return. Select the item(s) you want to return and choose the desired return method. You will get all the information you need when you start the return process.
From the time you submit your order at your preferred drop off point, it may take a week before we receive your return at our warehouse.
After receiving the package, each returned order is checked thoroughly. If it appears that your return is undamaged and has been returned within the time limit, you will receive a credit note by mail. From here, we will transfer the refund of your purchase price to the relevant bank or credit card company.
Depending on the bank or credit card company, this may take up to three days to fully process and hit your account. In the case of a after payment, the returned items will be deducted from the bill.
